Just to be clear, this is not a request to enable chat for every user.., that's up to the Administrator, and once assigned their Subscribers can download and leverage the ST client to use ST Chat.
This is for Webchat, or the web-based chat ST application, and that requires the Customer to request enablement, and for Delivery to locate all subscriptions that contain Webchat enablement and action each.
It is this aspect of the service, Webchat, that needs to be enabled by default whenever Chat is assigned, either as part of the whole offering, or as part of flexible activation.
|Offering||How Chat assigned||Menu|
|Social||with parent subscription as part of whole offering|
|S2||with parent subscription as part of whole offering|
|S1||flexible activation of Chat feature|
|Notes||with parent subscription as part of whole offering|
|IBM Verse||flexible activation of Chat feature|