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External community members should also get notifications

Currently external users (be they guests or paid Connections accounts from another org) who are added to a community do not get standard notifications of activity in the communities they are members of.  This makes inter-org collaboration less efficient, as the pro-active nature of in-system/automatic notification doesn't happen, and confuses users who do not realize they are not getting notifications, assuming that there simply aren't any.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 21 2018
  • Future consideration
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    August 22, 2018 22:42

    That this doesn't happen is at the level of a product defect. This is not available for Guest User, and not available for external paid subscribers, too. It makes no sense to suppress notifications to external collaborators. 

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    September 03, 2018 11:10

    External guests in common have some limited communication opportunities, but there are limitations that make it impossible to interact effectively, as it is possible in on-prem installation.

    External guest services must be: Read content they are given access to, automatically receive update with links to the information they have access to in community to which they are members and relevant to those, all members should be able to view personal information such as name, phone number, email address and other information the person has registered voluntarily.

    In addition, it would be an advantage to be able to notify a member directly by email, related to file or other useful information, as in Box.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    September 03, 2018 11:14

    @mentions shuld be back..

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    September 14, 2018 08:29

    In interactions, it is necessary to comment and send a direct message to a participant, internally or externally, with a comment on a file, such as in Box (@mentions), not just as a comment in the sidebar. Direct communication in files can be performed in Box (if one has license) Watson or in Slack. But it should be unnecessary in an application that can be used as IBM markets Connections.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    October 12, 2018 10:02

    awaiting for the feature.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    October 23, 2018 12:21

     This feature is must have or the whole purpose is lost and notifications need to be sent manual in old style email

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    21 Feb 10:23

    This feature is really essential in order to properly inform external users about updates and should actually be considered as a bug rather than an enhancement request.