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No mobile push notifications on api mention and answer although configured in notification settings, just browser push.

PROBLEM:
User does not get push notification on mention event over API.
No mobile push notifications on api mention and answer although configured in notification settings, just browser push.

Ref: https://www-10.lotus.com/ldd/appdevwiki.nsf/xpAPIViewer.xsp?lookupName=API+Reference#action=openDocument&res_title=POSTing_new_events_ic50&content=apicontent

STEPS:
1. Login to Connections Cloud as USER 2. In another tab, open a REST client.

2. Follow the steps in the above link under the section: "POSTing a simple event to the currently Authenticated user"
Sample Request:

{
"generator": {
"id":"An External Application1"
},
"actor": {
"id":"@me"
},
"title":"${mention.you}",
"to": [
{
"objectType":"person",
"id":"urn:lsid:lconn.ibm.com:profiles.person:203187817"
}
],
"object": {
"summary":"Today is May 21st. @{{urn:lsid:lconn.ibm.com:profiles.person:203187817|@USER 1}}",
"id":"203187817"
},
"verb":"mention"
,
"connections":{
"actionable": "true"
}
}

3. After the POST request is sent, login to Connections Cloud as USER 1 using the mobile App.

OBSERVED RESULTS:
- USER 1 does not push to mobile for this @mention, even not if actionable=true (Not OK)

EXPECTED RESULTS:
- USER 1 should get a mobile push notification that he was mentioned
(This DOES happen when USER 2 @mentions USER 1 using the web UI).

ENVIRONMENT:
IBM Connections Cloud.

NOTES:

This issue was reported initially as a Support Case, but Mobile Dev replied as follows:

"Connections Mobile currently does not support external events as generated via the API. Here is a link to the events that we currently support: https://www.ibm.com/support/knowledgecenter/SS5JS8/admin/r_push_notifications.html. Support for push notifications from external events would be an enhancement request."

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Aug 16 2018
  • Under review
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    August 16, 2018 11:23

    The KB page says:

    Users will receive push notifications on their mobile device if it is enabled for the Connections mobile app.

    Push notification events

    The Connections server sends push notifications to a user's mobile device when the following events occur:

    • The user is invited to join a community.
    • The user is invited to join a person's network.
    • A task is assigned to the user.
    • A user is @mentioned.
    • A comment is added to content that the user owns.

    It should not matter whether the mentioning event was created via the web UI or via API calls. To me, this is not an enhancement request, it is a defect.