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MP4 volume should not be off by default

When you upload an mp4 video to the Communities Files widget the volume is off by default. This can be confusing to end users who report that it is sometimes difficult to locate the volume control. We would like the volume to be on by default.
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 24 2018
  • Future consideration
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    August 01, 2018 06:57

    Could you please give a reason for this decision? To play EVERY movie without sound again and again is so annoying! It takes a long until some users recognize it as a setting. Most of them consider this as - again - a bad behaviour or even defect in Connections and stop watching movies at all on this platform. It should not be wiped away as it is a severe bad UX you give here - and video as a medium is getting more and more important!

  • Admin
    Adam Gartenberg commented
    August 02, 2018 14:51

    Thanks for the additional information.  We are moving this back to "Future Consideration."  We had originally assessed this based on an embedded use case, where videos would auto-play with sound when embedded in a blog or wiki.  We agree that when opening a video in the Files viewer, the user would likely only be doing that to actually watch the video, and therefore would expect the volume to be on.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    08 Mar 19:24

    A great compromise would be to set the volume level to 25% or so...  that soft audio will let the user know it's working, but not impact other people in proximity. We've been wanting this for a long time!