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IBM Connections Customizer not working with IBM Mail Verse and IBM Connections Engagement Center

Steps to reproduce:
1. Get the "Link to file" of a community file
2. Put that file into an email
3. Open that file with Mail Verse
4. Open the file and verify if customizer modifications or visual update (aka Periscope) are loaded which will not be the case

Upon further investigation, the scenario is occurring because Verse has a click handler that intercepts the request for the file and renders the file viewer, without triggering a network request to /communities/. Thus the request is not going through the mw-proxy. In iNotes, a new page is open to the community and then the viewer is invoked by which time the customization is loaded.

We request the behavior of Verse and ICECĀ  to be changed to address the scenario described above.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jun 6 2019
  • Under review
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    07 Jun 06:06

    This is a must as this is a bug and not an ehnahcemen request. IBM Verse and IBM Connections in combination with the Customizer does not work correct!