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When using an iPhone and selecting a phone number within a community description the phone app is not being launched

When using an iPhone and selecting a phone number within a community description the phone app is not being launched.
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 24 2018
  • Under review
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    August 23, 2018 20:51

    The Connections iOS app does support launching telephone number in the phone app. If this is not working, it may be related to how the phone number was created in the community description.

    If you just type in a phone number, the Connections iOS app will auto detect it in the community description and make it clickable so it can be tapped on to launch the phone app.

    If you want to create a link with link text other than the phone number and use the URL link button in the community description editor on the desktop, then it has to be entered as tel://<phone number> so the editor sees it has an URL scheme. The Connections iOS app will handle this and launch the phone app. If tel:<phone number> is entered for the link then the editor will append http:// before the link and the Connections iOS app will attempt to launch it in an embedded web browser, which will not work.